Return Policy

Refund Policy

At HSJewels, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it
  • It must be unworn or unused
  • It must include original tags and packaging
  • You must provide a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at

Email: hsjewels964@gmail.com

Saif Ali

6R4H+F55 Surat, Gujarat, Dhobi sheri 395003, Surat, India

8733054258

.

Returns must be sent to the following address:

Saif Ali

6R4H+F55 Surat, Gujarat, Dhobi sheri 395003, Surat, India

8733054258

If your return is approved, we will provide:

  • A return shipping label
  • Instructions on how and where to send your package

⚠️ Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at

Email: hsjewels964@gmail.com

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Additionally:

  • Sale items cannot be returned
  • Gift cards are non-refundable

If you’re unsure about your item, feel free to contact us.

Exchanges

The fastest way to get a replacement is to:

  1. Return the original item
  2. Once approved, place a new order separately

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

  • The item must be unused, unworn, with tags
  • It must be in original packaging
  • Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be processed to your original payment method
  • It may take up to 10 business days to reflect in your account

Please note that banks or credit card providers may take additional time to process the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at

Email: hsjewels964@gmail.com

Saif Ali

6R4H+F55 Surat, Gujarat, Dhobi sheri 395003, Surat, India

8733054258

.